Refund Policy

Last updated: 14/04/2026


We want you to be completely satisfied with your purchase from Dolzera.

 

 

 

1. Returns

 

 

  • You have 14 days from delivery to request a return

  • Items must be:

     

    • Unworn

    • Unwashed

    • In original condition

    • With tags and original packaging

     

 


We reserve the right to refuse returns that do not meet these conditions.

 

 

 

2. Free Returns

 


We offer free returns.


To start a return, please contact us at:

info@dolzera.com


Return instructions will be provided via email.

 

 

 

3. Refunds

 

 

  • Once your return is received and inspected, we will notify you

  • Approved refunds will be issued to your original payment method

  • Please allow 5–10 business days for processing

 

 

 

 

4. Exchanges

 


We do not offer direct exchanges.


To receive a different item, please return your item and place a new order.

 

 

 

5. Faulty or Incorrect Items

 


If your item arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery at:


info@dolzera.com

 

 

 

6. International Returns

 

 

  • International customers can return items within 14 days

  • Instructions will be provided after contacting us